Instructional Manager
STRYVE Inc.
JOB DESCRIPTION
JOB TITLE: Instructional Manager
EMPLOYER: Stryve Inc.
HOURS: FT – Non Exempt
REPORTS TO: Executive Director
SUMMARY: Provides support to consumers and staff to implement goals and strategies to meet them on an individual basis.
DUTIES AND RESPONSIBILITIES:
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Provide case management of consumers assigned according to their region, ensuring adherence to RCOC Quality Assurance guidelines.
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Coordinate with Regional Center Service Provider, Stryve staff, and consumer to schedule and attend annual ISP/IPP meetings.
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Develops a needs analysis to identify skills/competency gaps and establishes measures to track progress.
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Defines minimum skill proficiencies for critical positions and develops a process for evaluating incumbents for the purpose of identifying strengths and weaknesses.
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Attend all monthly Stryve staff meetings and trainings.
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Identifies leadership development needs and implements appropriate training and development programs.
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Provides internal consulting to individuals and departments on training and development opportunities that will enhance their performance.
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Trains, supervises, motivates, and develops training; manages schedules and workflow.
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Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations including HIPAA laws.
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Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
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Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
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Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
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Carries out supervisory responsibilities in accordance with the organization's policies, mission statement, and applicable laws.
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Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
QUALIFICATIONS:
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Bachelor’s degree (B.A.) or equivalent
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Management related experience preferred
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Demonstrated proficiency in supervising and motivating subordinates
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Commitment to excellence and high standards
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Excellent written and oral communication skills
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Basic competence in subordinates’ duties and tasks
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Proficient on Microsoft Office, Email, and Windows Systems
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Commitment to full inclusion of all persons with disabilities
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Commitment to self-advocacy and person-centered planning
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Ability to deal effectively with a diversity of individuals at all organizational levels.
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Good judgment with the ability to make timely and sound decisions
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Commitment to uphold the values of the Lanterman Developmental Disabilities Act
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Demonstrated ability to make successful presentations to individuals and/or
groups at all levels of an organization
COMPETENCIES:
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Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
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Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
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Consumer Service - Manages difficult or emotional consumer situations; Responds promptly to consumer needs; Solicits consumer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
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Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
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- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
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Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
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- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
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- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.