Instructional Manager

STRYVE Inc.

 

JOB DESCRIPTION

 

JOB TITLE:    Instructional Manager

EMPLOYER:  Stryve Inc.

 

HOURS:  FT – Non Exempt

 

REPORTS TO: Executive Director

 

SUMMARY: Provides support to consumers and staff to implement goals and strategies to meet them on an individual basis.

 

 

DUTIES AND RESPONSIBILITIES:

• Provide case management of consumers assigned according to their region, ensuring adherence to RCOC Quality Assurance guidelines.

• Coordinate with Regional Center Service Provider, Stryve staff, and consumer to schedule and attend annual ISP/IPP meetings.

• Develops a needs analysis to identify skills/competency gaps and establishes measures to track progress.

• Defines minimum skill proficiencies for critical positions and develops a process for evaluating incumbents for the purpose of identifying strengths and weaknesses.

• Attend all monthly Stryve staff meetings and trainings.

• Identifies leadership development needs and implements appropriate training and development programs.

• Provides internal consulting to individuals and departments on training and development opportunities that will enhance their performance.

• Trains, supervises, motivates, and develops training; manages schedules and workflow.

• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations including HIPAA laws.

• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

• Performs other related duties as assigned by management.

 

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the organization's policies, mission statement, and applicable laws.

• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

 

QUALIFICATIONS:

• Bachelor’s degree (B.A.) or equivalent

• Management related experience preferred

• Demonstrated proficiency in supervising and motivating subordinates

• Commitment to excellence and high standards

• Excellent written and oral communication skills

• Basic competence in subordinates’ duties and tasks

• Proficient on Microsoft Office, Email, and Windows Systems

• Commitment to full inclusion of all persons with disabilities

• Commitment to self-advocacy and person-centered planning

• Ability to deal effectively with a diversity of individuals at all organizational levels.

• Good judgment with the ability to make timely and sound decisions

• Commitment to uphold the values of the Lanterman Developmental Disabilities Act

• Demonstrated ability to make successful presentations to individuals and/or

     groups at all levels of an organization

 

 

COMPETENCIES:

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Consumer Service - Manages difficult or emotional consumer situations; Responds promptly to consumer needs; Solicits consumer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.